FAQs

Orders

Please redeem your promo code by entering it in in the Promo Code section during checkout. Your unique promo code will immediately expire after redemption.

Once your order has shipped, we will provide you a tracking number by email. Please track the progress of your package by entering in and searching the tracking number on the carrier’s tracking page.

Please note that your order will be shipped within 1-2 business days. If you haven’t received your order within 5-7 business days, please reach out to us at (562) 404-2023. During the call, we will prompt you to provide your order confirmation number. Please access your order confirmation number in the order confirmation page and or order confirmation email.

We strive to package and ship your order quickly and efficiently. We are unable to offer order revisions and cancellations at this time.

LocknLock reserves the right to cancel your order at any time without notice.

Returns & Exchanges

Once your order has shipped, we will provide you a tracking number by email. Please track the progress of your package by entering in and searching the tracking number on the carrier’s tracking page.

Warranty

Once your order has shipped, we will provide you a tracking number by email. Please track the progress of your package by entering in and searching the tracking number on the carrier’s tracking page.

Others

Official Retailers

Our genuine, authentic products are available for purchase from these authorized retailers:Amazon.com (“Ships from” and “Sold by” Amazon.com)Walmart.com (“Sold by LocknLock” and “Fulfilled by Walmart”)

Product Information

The 1986 Proposition 65 is a law voted into effect by California voters to require businesses to attach a warning on products that may give significant exposures to harmful chemicals. This warning does not apply to LocknLock drinkware products.